Atelier Notes (FAQ)
Are all pieces handmade?
Every artwork is individually handcrafted in our studio.
No two pieces are identical-each work carries its own texture, movement, and character.
Do you accept custom commissions?
Yes. We create bespoke resin and acrylic artwork, including statement clocks and sculptural pieces.
Commissions requests can be submitted through the Bespoke Commissions Collection.
How long will my order take?
Ready-made pieces are dispatched within a few business days.
Bespoke commissions require additional time depending on complexity.
You will receive updates throughout the creative process.
Do you ship internationally?
Yes, we ship internationally.
Delivery times and costs vary by destination and are calculated at check out.
How is my artwork packaged?
Return policy
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Each piece ia carefully wrapped using protective, studio-grade materials.
Fragile and large works receive additional reinforcement to ensure safe transit.
What if my item arrives damaged?
If your piece arrives damaged, please contact us within 7 days of delivery with clear photographs of the artwork, packaging, and shipping label.
We will assess and resolve the issue promptly.
Do you accept returns?
Due to the handmade nature of our work, we do not accept returns or exchanges for change-of-mind purchases.
Bespoke and custom pieces are final sale once production begins.
Can I request a specific colour palette or style?
Yes-commissions are fully personalised.
You can share your preferred, mood, or inspiration when placing your request.